FAQ's
A. Pricing & Availability
1. Are the items I've ordered really in stock?
Items listed on this website are held in stock at our premises (unless otherwise stated) but are also ordered from various suppliers as orders are placed.
Sometimes, our website might overlook and still offer a product that has been discontinued, sold out or is no longer in stock with us or our suppliers. If you order a product that we are unable to supply due to these reasons please be understanding and patient with us. We will gladly offer alternative products and if we cannot supply what you need, we will gladly refund you in full
2. The price/details of my order are different than when I ordered – what now?
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.
If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
3. Why does the price of the item I want to order differ from last week?
We try to keep our listed pricing current and relevant. Prices may be subject to change at our discretion due to exchange rate fluctuations or supplier price changes. We reserve the right to cancel an order due to unavailability of stock or unexpected price changes.
B. My Order
1. How long do I have to pay my order?
Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed. If payment is not received in 48 hours of placing the order, the item can be sold to another buyer without notice.
2. What′s the status of my order?
After an order has been placed, and approved you’ll receive an email notification that it’s processing; confirming that your order has been accepted.
Rest assured, we’ll keep you informed of every step of the process.This includes order confirmation, shipping notice with tracking details You can always send us an email to orders@telpatech.co.za with your order number to inquire about your order if you need an update, and we’ll get back to you ASAP.
3. What is the estimated delivery times?
We believe in delivering orders quickly and effortlesly to your door! Delivery ETA can only be estimated once the order has been approved and payment has been verified.
Delivery lead time for orders are 2 – 5 business days, depending on the loction of delivery.
These timeframes take effect from the time that we confirm your order. If you’re not in one of the major metropolitan areas, delivery may take 1 to 2 business days longer than the above specified times.
4. Can my order be tracked?
Absolutely! All packages are fully trackable and tracking numbers will be provided once your order has been shipped with our courier partner.
We’ll keep you posted on the status of your delivery, but you’re more than welcome to drop us an email at orders@telpatech.co.za, and we’ll get back to you with an update.
5. Can I collect my order?
We prefer sending your order with out courier partners, since we do all business online and do not have a walk-in store, but if you’d like to arrange a collection, send us an email to orders@telpatech.co.za and we’ll see what we can do.
6. What happens if I don’t receive my order?
If your order is lost, damaged or stolen while in transit, we will either send you a replacement order or we will refund the full order to you, provided that insurance was taken with the shipping of the order. You will be presented with this option at checkout..
If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Notify us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a signature from the consignee upon delivery of the goods.
7. Can I change my order after it has been submitted?
Absolutely! Just send an email to shop@telpatech.co.za with changes, and if the order has not yet been shipped, we’ll gladly help you out.
8. Can I cancel my order?
Sure thing! Just send an email to shop@telpatech.co.za with your order number as reference. If you would like to share the reason for the cancellation, we would surely appreciate it, as it helps us understand our clients’ needs.
A cancellation and handling fee might apply for orders canceled after the Order Confirmation was received.
C. Refunds & Replacements
1. I′m not happy with my order. Can I return it?
If you are not satisfied with your purchase, we truly apologise. We’d like to see you happy, so the order can be returned within seven days of the delivery for a full refund, less the shipping costs. This serves as a 7-day money back guarantee, since we want you to be satisfied with your purchase with us.
Full refunds will only be issued if products are returned with all packaging and any other materials that were part of the original purchase.
2. Does my product come with a warranty?
Absolutely! Most products sold by TelpaTech (Pty) Ltd are covered by the manufacturer’s original warranty. All items also includes a 1 year warranty with TelpaTech from the date of order, regardless of the manufacturer warranty status. Some products have longer warranties, and we honour these warranties as well.
Should you have a faulty item, contact us by sending an email to support@telpatech.co.za and we’ll assist you by providing you with the details for the return process.
3. Which products are not eligible for a refund/return?
Please note the following issues/problems will not render the product defective and will not entitle you to any repair, replacement or refunds:
– Faults resulting from normal wear and tear
– Physical damage to the product or user negligence
– When you, or someone unauthorised has altered, damaged or removed hardware from the item
– Water damage, electrical surges, lightning or similar damages,
– Hardware or software (including operating systems, applications, etc.) that is not compatible with your system and/or existing hardware.
4. My product is defective, what now?
If the product is found to be defective, TelpaTech (Pty) Ltd will either:
– Replace the product
– Repair the product
– Credit the product
The final decision on the status of “defective” products is made by the supplier/manufacture.
D. Contact Us
1. How soon will I hear from you?
We are replying to all emails as fast as we can, but different queries require a different amount of time to reply to – which ultimately can cause more of a delay… We apologise for any inconvenience this causes. But we will get back to you as soon as we can. Replies are usually sent within 48 hours
Still got some questions? Send us a message via the contact us page, and we’ll get back to you soonest!